At Monika Stone Skin, we specialize in high-quality skincare treatments, including facials, chemical peels, microdermabrasion, and the industries most advanced products.

Each treatment and product is tailored to address your unique needs, helping you achieve the healthiest, most radiant skin possible.

Our clinic is located at:
1795 El Camino Real, Palo Alto, CA 94306

To book an appointment, you can give us a call/text at (650) 462-0602, or schedule online by clicking the "REQUEST TO BOOK" button next to any of our treatments on our website.

Our office hours are:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

For general inquiries or issues with online orders, please email conciergesupport@monikastoneskin.com.

For treatment appointments or any other urgent matters, feel free to call or text us directly at (650) 462-0602.

Your journey to healthy, radiant skin starts with a personalized consultation. As a first-time client, you have two options:

1. Express Skin Consultation (30 minutes) – A great first step for those who want expert guidance before committing to a full treatment. This session includes:

• A professional skin assessment and discussion of your goals.
• A customized treatment plan designed to address your specific needs.
• Receive 10% off your first product purchase or initial treatment.

2. Monika Stone Skin Starter Treatment (2 hours) – A comprehensive and rejuvenating experience designed to fully understand your skin’s needs. This session includes:

• A required 30-minute in-person consultation with an in-depth skin analysis, considering your lifestyle, concerns, and skincare routine.
• A customized facial to refresh, balance, and reveal your skin’s natural glow while assessing how your skin responds to treatment.
• A personalized skincare plan, including treatment recommendations, pricing options, and a tailored home care regimen to ensure long-term skin health.

To book your first appointment, you can give us a call/text at (650) 462-0602, or schedule online by clicking the "REQUEST TO BOOK" button next to any of our treatments on our website.

Yes! We offer discounts on facial services when purchased in a series of 6 or 12 treatments (10-15% off). This is a great way to maintain consistent care and achieve long-term results. Ask about our discounted packages during your consultation.

We use only professional-grade skincare products that are carefully selected for their efficacy. These products are suited for a variety of skin types and concerns. If you're interested in any specific products we use, ask your esthetician during your consultation.

Yes! We offer a 15-minute Zoom or phone consultation for clients interested in purchasing our skincare products online. Please click the "CONCIERGE" link on our online menu for more details, and booking.

For treatments, however, we prefer an in-person approach. We offer a 30 minute in-person consultations to better assess your needs and provide a personalized skincare plan. This is a vital step for all first time clients!

To book an in person consultation appointment, you can give us a call/text at (650) 462-0602, or schedule online by clicking the "REQUEST TO BOOK" button next to any of our treatments on our website.

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and cash. At this time, we do not offer financial assistance or payment plans.

Yes, please refer to the full details of our "CANCELLATION POLICY" in the footer of our website. You will be asked to read and sign our cancellation policy before scheduling your first appointment.

Yes, parking is available behind our building. If you have trouble finding a spot or need assistance, feel free to contact us.

We offer both in-office and virtual skincare consultations to help you achieve your skincare goals.

Our in-office consultation is a 30-minute, in-depth evaluation designed to create a personalized treatment regimen. As a bonus, we offer a 10% discount on your first product purchase or treatment after your initial consultation.

Our virtual consultation is a complimentary 15-minute video call focused on recommending the best online products for your needs.

During either consultation, you and your esthetician will discuss your skin concerns, lifestyle, current skincare routine, and goals. Afterward, you’ll receive a customized skincare plan with product and/or treatment recommendations tailored specifically to you.

Please see our "CONCIERGE" page for more details.

A balanced skincare routine typically includes these 5 steps:

1. Cleanse – Removes dirt, oil, and impurities.
2. Correct – Target specific skin concerns with serums or treatments.
3. Prevent – Protect your skin with antioxidants and sun protection.
4. Replenish – Hydrate and nourish your skin with moisturizers.
5. Exfoliate (optional) – Removes dead skin cells for smoother skin.

To create a routine tailored to your needs, schedule a consultation with one of our estheticians.

Apply products from thinnest to thickest consistency:

1. Cleanser
2. Toner (if used)
3. Serum
4. Moisturizer
5. Sunscreen (morning routine)

Allow each product to absorb for maximum effectiveness.

Contact ourConciergeteam, and we’ll assist you in replacing the damaged product.
Email:conciergesupport@monikastoneskin.com

For more details, click on the "RETURN POLICY" in the footer of our website.

Please contact us, and we’ll facilitate the return and replacement of the incorrect item.
Email:conciergesupport@monikastoneskin.com

For more details, click on the "RETURN POLICY" in the footer of our website.

We recommend waiting 3 days to see if the package turns up. Please also check with neighbors in case they accidentally picked it up. If the package doesn't arrive, please contact our Concierge for assistance in replacing your order. Email:conciergesupport@monikastoneskin.com

For full details, please refer to the “SHIPPING POLICY” in the footer of our website.

Unfortunately, we cannot accept returns of opened or used products. If you’re unsure about a product, we recommend scheduling a Consultation with one of our estheticians.

For more details, click on the "RETURN POLICY" in the footer of our website.

We include samples with all online orders based on availability. You may also leave a note with your order for a specific sample, and if it's in stock, we’ll do our best to include it with your purchase. Unfortunately, we cannot send samples without a purchase.

You may cancel your order if it hasn’t shipped. If your order is already on its way, contact us for return assistance. You will be responsible for return shipping fees.

For full details, please refer to the "SHIPPING POLICY" in the footer of our website.

At this time, we do not offer international shipping. We hope to expand this option in the future!

If the product is unopened and unused, we can assist with an exchange.
Email:conciergesupport@monikastoneskin.com

For more details, click on the "RETURN POLICY" in the footer of our website.

Orders placed by 12 PM PST will ship the same day, Monday through Friday. We do not offer Saturday delivery.

For full details, please refer to the “SHIPPING POLICY” in the footer of our website.

We limit purchases to 5 units per product to ensure fair access and prevent bulk purchases intended for resale. We strictly prohibit resale unless you are an authorized vendor. Orders exceeding the product quantity limit may be canceled at our discretion. If you need a larger quantity for personal use or have special requests, please contact us directly for assistance.